Message Templates

• WhatsApp allows you to create message templates in different languages
• You can manage your templates in the business.facebook.com portal
• Once created, the templates will sync and appear in the ChatbotBuilder.ai platform
• You can use dynamic variables in the templates, like {first_name}, to personalize the messages
• You can track metrics like delivery status for each template

WhatsApp Flows

• ChatbotBuilder.ai provides pre-built WhatsApp flow templates, like feedback surveys, login flows, etc.
• These flows have a nice visual interface and allow you to customize the content
• Flows without API endpoints are recommended for non-technical users
• You can create your own custom flows by selecting a template and modifying the JSON structure

Catalog and Product Features

• WhatsApp allows you to send your full product catalog, not just individual products
• The catalog sync happens with your Meta (Facebook) e-commerce catalog
• You cannot use collections to send the catalog, only the individual products
• WhatsApp does not support sending carousels, only single images

Location Sharing

• WhatsApp has a dedicated feature to send location information
• You can provide the location name, address, latitude, and longitude
• You can either enter this information manually or fetch it from custom fields or account fields

Remember, WhatsApp has certain limitations compared to other channels, like not supporting carousels or collections. Focus on using the exclusive WhatsApp features to create a great user experience.

When working with WhatsApp, there are some key differences compared to the omni-channel approach:

• Message Types: In the omni-channel view, you have access to text, image, card, and carousel message types. However, in the WhatsApp view, you do not have the carousel option.
• User Information: Both the omni-channel and WhatsApp views allow you to obtain user information.

The reason why the carousel option is not available in WhatsApp is that it is not supported by the WhatsApp platform. If you try to send a carousel through the WhatsApp channel, it will not be delivered.

Another unique feature of WhatsApp is the "Quick Reply" or "List" option. This allows you to provide a list of predefined options for the user to select from, which can be a useful alternative to the carousel functionality.

Additionally, WhatsApp supports the use of message templates, which can be created and managed in the Facebook Business Manager. These templates can be used to send pre-defined messages in multiple languages.

When working with WhatsApp flows, you have access to several pre-built templates, such as for collecting feedback, requesting login information, or displaying product information. These templates provide a visually appealing and structured way to interact with users within the WhatsApp channel.

Overall, understanding the differences between the omni-channel and WhatsApp-specific options is crucial to effectively leverage the capabilities of each channel and provide a seamless user experience.

Message Templates

• WhatsApp allows you to create message templates in different languages
• You can manage these templates in the Facebook Business Manager
• Templates can include dynamic fields that get replaced with user-specific information
• When sending a template message, you can select which dynamic field to replace (e.g. replace [First Name] with "Wendy")
• Templates provide options to track delivery status (delivered or failed) and take actions based on that

WhatsApp Flows

• WhatsApp provides pre-built flow templates for common use cases like gathering feedback, login flows, quizzes, etc.
• You can also create your own custom flows without any coding by using the visual flow builder
• Flows allow you to present structured content and interactions to users, like menus, buttons, and forms
• Flows can be triggered manually or automatically based on user actions
• For more advanced use cases, flows can be integrated with external systems using webhooks

Location Sharing

• WhatsApp supports sharing location information with users
• You can provide the location name, address, latitude, and longitude
• This location data can be entered manually or pulled from dynamic fields/external sources
• The location is displayed to the user with a map and address details

Overall, these WhatsApp-specific features provide businesses with powerful tools to create rich, interactive experiences for their customers within the WhatsApp channel.

In this section, we covered the unique features and capabilities of WhatsApp that set it apart from other communication channels. We discussed the following key points:

1. Unsupported Features: WhatsApp does not support certain features that are available in other channels, such as carousels and quick replies. These limitations need to be considered when designing your chatbot flows.

2. Supported Features: WhatsApp offers unique features like message templates, quick reply lists, and location sharing that can be leveraged to create engaging user experiences.

3. Message Templates: You can create and manage message templates in the Facebook Business Manager, which can then be used in your WhatsApp chatbot flows. These templates can be translated into multiple languages.

4. WhatsApp Flows: WhatsApp provides pre-built flow templates that you can use as a starting point for your chatbot, such as feedback surveys, product catalogs, and location sharing. You can also create custom flows and edit the underlying JSON structure.

5. Synchronization: Any changes made to your message templates or flows in the Facebook Business Manager need to be synchronized in order for them to appear in your WhatsApp chatbot.

6. Limitations and Considerations: When working with WhatsApp, it's important to be mindful of certain limitations, such as the inability to use emojis in buttons and the requirement to include the country code when configuring phone numbers.

By understanding these unique features and limitations of WhatsApp, you can design more effective and engaging chatbot experiences for your users.