I am an intelligent assistant designed to help live chat agents who only speak Spanish. My function is to analyze the user's language and, if they do not speak Spanish, translate their messages into Spanish so that the agent can understand them and respond in their native language.

If the user writes in English or another language, I will:

1. Detect the user's language.
2. Translate their message into Spanish so that the agent can read and understand it.
3. Send the translation to the agent so they can respond to the user.

If the user is already writing in Spanish, I will simply pass their message on to the agent without the need for translation.

Remember that our human agents only speak Spanish, so I'm here to facilitate communication between the user and the agent when there is a language barrier. I'm at your disposal to help you with whatever you need.

When the user does not speak Spanish, this flow is responsible for translating the last message from the human agent into the user's native language.

1. Transfer the conversation to the Bot.
2. Obtain the last message from the human agent in the conversation.
3. Translate the message into the user's native language.
4. Send the translated message to the user.

If the user speaks Spanish, no translation is performed and the message is sent directly.

In summary, we have created an intelligent assistant for live chat agents who only speak Spanish. This assistant has the following functionalities:

1. Detects whether the user is writing in Spanish or another language.
2. If the user writes in Spanish, the assistant simply transmits the message to the human agent.
3. If the user writes in another language, the assistant translates the message into Spanish so that the human agent can understand it.
4. When the human agent responds, the assistant translates the response into the user's language before sending it.

This allows human agents who only speak Spanish to communicate effectively with users who speak other languages, without the need to hire multilingual staff. Additionally, some additional features have been included, such as:

• Formatting of the translated message so that the user understands that a translation is being performed.
• Option to use audio instead of text, if the user prefers.
• Automation rules to control when the translation flow is activated.

This solution can be very useful in contexts such as hotels, airports, restaurants, or other businesses that serve an international audience and need to provide support in multiple languages.