When incorporating video into your chat automations, it's crucial to provide the best user experience across various platforms. While web chat allows for direct video embedding, other platforms like Messenger may require a different approach.

To ensure the optimal experience, follow these steps:

1. Detect the User's Current Channel: Use a condition to check the user's current channel. This will determine how you deliver the video content.

2. Embed Video for Web Chat: If the user is on web chat, you can directly embed the video using the provided code snippet. This offers a seamless viewing experience.

3. Link Out for Other Platforms: For platforms that don't support direct video embedding, provide a card with a button that links out to the video. This could be a YouTube, Facebook, or any other video hosting platform.

4. Leverage Landing Pages: As an alternative, you can create a landing page that displays the video. This allows you to maintain control over the user experience and potentially include additional elements like a button to return to the chat.

Remember, while uploading videos directly may seem convenient, it often leads to a poor user experience due to file size limitations and potential delays. By optimizing your approach based on the user's platform, you can ensure a smooth and engaging video viewing experience within your chat automations.

To embed a video in a web chat, follow these steps:

1. Go to the "Flows" section in Chatbot Builder AI.
2. Click "Add" to create a new flow, and name it "Video Flow".
3. Add a "Condition" step and set it to check the user's current channel.
4. If the user is on the web chat channel, create a "Message" step and paste the embedded video code.
5. If the user is on any other channel, create a "Message" step with a card that includes a button to open the video.
6. Alternatively, you can create a landing page with the embedded video code and link the button to that page.
7. Publish the flow and test it to ensure the video is displayed correctly for web chat users and a link is provided for other channels.

Remember, uploading videos directly to the chat automation is not recommended due to file size limitations and potential delays in the user experience. The methods outlined above provide a better user experience by delivering the video in the most appropriate format for each channel.

When the user is accessing the chat automation through a platform that does not support embedded video, such as Messenger or Instagram, we need to provide a link to the video instead. This ensures the best user experience, as uploading video files directly to the chat automation can lead to quality and performance issues.

To handle this scenario, we can use a card component to display the video thumbnail and a button that opens the video in the user's default video player or web browser. This approach provides a consistent experience across different platforms, allowing users to access the video content seamlessly.

The key steps are:

1. Detect the user's current channel using a condition block.
2. If the user is on a platform that does not support embedded video, create a card component with the video thumbnail and a "Watch Now" button.
3. The button should link to the video's URL, allowing the user to view the content in their preferred video player or web browser.

By following this approach, you can ensure that your users have a positive experience when interacting with your chat automation, regardless of the platform they are using.

In this video, we have explored various ways to effectively incorporate video into your chat automations, ensuring the best user experience across different platforms.

For web chat, we demonstrated how to embed a video directly into the chat flow, providing an immersive and seamless experience for your users. On the other hand, for platforms that do not support embedded videos, we discussed the option of using a card with a thumbnail and a button that redirects the user to a landing page with the video.

Additionally, we highlighted the drawbacks of simply uploading video files, as they are limited in size and can potentially slow down the chat automation, leading to a suboptimal user experience.

By understanding the platform-specific capabilities and limitations, you can now make informed decisions on the most appropriate way to share video content within your chat automations, ultimately enhancing the overall engagement and satisfaction of your users.