In this tutorial, we'll explore how to set up a powerful comment-to-message automation that can help you increase engagement, grow your followers, and turn comments into customers on Instagram.

First, we'll create two flows: a public reply flow and a private reply flow. The public reply flow will use an AI-powered response to thank users for participating in the Mother's Day gift guide and let them know that a direct message with gift suggestions has been sent.

For the private reply flow, we'll create a visually appealing card with a call-to-action button that allows users to opt-in to receive the personalized gift suggestions. Once they click the button, the AI-generated text will provide tailored recommendations based on the user's comment about their mom's favorite pizza toppings.

To ensure the responses are concise, friendly, and on-topic, we'll carefully craft the AI prompts, including examples and guidelines for the AI to follow. We'll also incorporate safeguards to avoid discussing sensitive topics unrelated to the Mother's Day theme.

By setting up this automated system, you'll be able to efficiently engage with your audience, provide valuable information, and potentially turn those interactions into sales opportunities - all while delivering a personalized and delightful experience for your followers.

To begin, we need to create two flows - the first flow will be our public reply flow, and the second flow will be our private reply flow.

For the public reply flow, we'll keep it as an Omni-channel flow. We'll then add an Open AI action, where we'll train the AI to respond to the comments. The prompt we'll use is:

"You are a helpful assistant for a rolling dough pizza truck located in Dallas Fort Worth area. Your purpose is to thank people for participating in our Mother's Day gift guide and let them know that we have sent them a direct message with our gift suggestions. We hope that they have a wonderful time celebrating Mother's Day. Keep your messages concise, no more than three sentences, and always use the same language as the user is using."

We'll save the AI response as an "AI Comment Response" and add a text box to display the response.

Now, let's create the private reply flow. We'll set the setting to "Instagram Comment Reply" and add a card with an image, a message, and a button for the user to opt-in. Once they click the button, we'll use the Open AI "Generate Text" action to provide personalized gift suggestions based on the user's comment about their mom's favorite pizza toppings. We'll save the AI-generated response as "AI Text" and add it to a text box.

Finally, we'll set up the Instagram comment automation, linking the public and private reply flows to the specific post. We'll configure the settings to reply to all comments, excluding any that mention disliking Mother's Day, and send the messages immediately for testing purposes.

To create the private response flow, we'll first set the flow type to "Instagram comment reply". This ensures that the automation will work seamlessly within the Instagram ecosystem.

Next, we'll add a card element to provide a visual reference for the message recipients. The card will display an image related to Mother's Day and a call-to-action button for the user to opt-in to receive the personalized gift suggestions.

Once the user clicks the opt-in button, the flow will move to the next step where we'll leverage the power of OpenAI to generate personalized gift recommendations. We'll create a prompt that instructs the AI to provide gift suggestions based on the user's comment about their mom's favorite pizza toppings. The AI will then generate a response that aligns with the user's input, ensuring a tailored and engaging experience.

To maintain consistency and relevance, we'll instruct the AI to always respond in the same language as the user and to avoid discussing topics unrelated to Mother's Day or pizza. Additionally, we'll provide the AI with sample questions and responses to help it navigate potential off-topic inquiries or negative sentiments.

By crafting this private response flow, we can create a personalized and delightful experience for our Instagram followers, turning their comments into valuable customer interactions and potentially driving sales through thoughtful gift recommendations.

To create the AI-powered comment response, we need to carefully craft the prompt that will guide the AI's generation of the message. The key aspects to focus on are:

1. Relevance: Ensure the prompt directs the AI to provide responses that are directly relevant to the user's comment and the Mother's Day gift guide context. This means including specific details about the pizza toppings and how they relate to potential gift ideas.

2. Friendliness: Instruct the AI to maintain a friendly, upbeat, and helpful tone throughout the response. Avoid any mention of politics, religion, or other sensitive topics that could alienate the user.

3. On-Brand: Tailor the prompt to align with your company's brand voice and messaging. In this case, the prompt should reflect the playful, pizza-focused nature of the "Pizza Truck" business.

By carefully crafting the AI prompt, you can ensure the generated responses are relevant, friendly, and on-brand, providing a seamless and engaging experience for your customers.

To begin, we need to create two flows: the public reply flow and the private reply flow. For the public reply flow, we'll keep it as Omni-channel and add an Open AI action. Here, we'll train the AI to respond with a concise, 3-sentence message that thanks the user for participating and lets them know that a direct message with gift suggestions has been sent.

Next, we'll create the private reply flow. We'll set the setting to "Instagram comment reply" and add a card with an image, a message asking if the user is ready for their gift suggestions, and a button with an emoji to act as the opt-in. Once the user clicks the button, we'll move to the next message where we'll use the Open AI action to generate a personalized gift suggestion based on the user's comment about their mom's favorite pizza toppings.

We'll ensure that the AI responds in the same language as the user and avoid discussing topics unrelated to Mother's Day or pizza. We'll also provide the AI with example questions and responses to help it stay on topic and maintain a friendly, upbeat tone.

After setting up the flows, we'll create the Instagram comment automation, selecting the specific post, the public and private reply flows, and the comment filtering options. Finally, we'll turn on the automation and test it to ensure it's working as expected.

In this tutorial, we have explored a powerful strategy for increasing engagement and driving customer interactions on Instagram. By setting up a comment-to-message automation, you can seamlessly transition public conversations into personalized direct messages, allowing you to provide tailored gift suggestions based on your customers' input.

The key steps covered in this process include:

1. Creating two separate flows - one for the public reply and another for the private message.
2. Leveraging the power of OpenAI to train the AI assistant to respond appropriately to user comments, while adhering to guidelines to keep the conversation focused and positive.
3. Incorporating visual elements, such as a card with a call-to-action button, to enhance the user experience and encourage opt-in participation.
4. Customizing the AI responses to provide relevant and engaging gift recommendations based on the user's input about their mom's favorite pizza toppings.

By implementing this strategy, you can not only boost engagement on your Instagram posts but also turn those interactions into valuable customer relationships and potential sales. Remember to continuously test and refine your approach to ensure the best possible results for your business.

Stay tuned for more tutorials on leveraging AI-powered chatbots and automation to drive your marketing and customer engagement efforts. In the meantime, feel free to share your own success stories or ask any questions in the comments below.