To detect and handle phishing or scam attempts, we can create a function that checks for certain keywords or patterns in the user's message. Here's an example:

manage_and_scam_or_ping_attempt:
  allows a user to detect fishing or scam attempts, such as someone saying their account is about to be deleted or asking for money.

  prompt: |
    Detect if the user's message contains any keywords or patterns that indicate a phishing or scam attempt, such as "account deleted", "send money", or suspicious links. 
    
    If a scam attempt is detected, do the following:
    1. Notify the admin that a potential scam attempt has been detected.
    2. Block the user from continuing the conversation.
    3. Hide the message from other agents or users.

  action:
    if message contains "scam":
      notify_admin("Potential scam attempt detected.")
      block_user()
      archive_message()

In this example, the function checks if the user's message contains any keywords or patterns that indicate a phishing or scam attempt. If a scam attempt is detected, it notifies the admin, blocks the user from continuing the conversation, and archives the message to prevent other agents or users from seeing it.

You can customize the keywords or patterns to match the specific types of scams you want to detect, and add additional actions as needed, such as disabling the message composer to prevent the user from sending further messages.

Facebook Comment Automation

To set up Facebook comment automation:

1. In the "Marketing" section, click on "Facebook Comment Automation".
2. Select to monitor "All Posts" or specific posts you want to track.
3. Choose whether to privately respond to comments (in the inbox) and/or publicly reply to comments.
4. Decide if you want to respond to comments that contain or exactly match a certain keyword (e.g. "info").
5. You can exclude comments containing certain keywords like "scam" or "Bitcoin" to avoid responding to those.
6. Enable "Reply only once per user per post" if you have high traffic and want to avoid triggering spam alerts.
7. For the private and public responses, create flows using AI to provide contextual and engaging replies.
   • For private responses, declare it as a "Facebook Comment Reply" message type.
   • Craft the prompts to thank the user, provide value, and invite them to take a desired action (e.g. schedule an appointment).
   • Duplicate the flow for public responses, adjusting the prompts to be more intriguing and drive users to the private conversation.

Instagram Comment Automation

The Instagram comment automation works similarly, but has some additional considerations:

1. Instagram is more sensitive to bot-like behavior, so use the "Random within" setting to introduce natural delays between responses.
2. You can also enable "Reply only once per user per post" to further avoid triggering spam alerts on Instagram.
3. Structure the private and public responses in a similar way as the Facebook automation, using AI-powered flows to provide contextual and engaging replies.

The key is to leverage these automations to efficiently manage comments, filter out spam, and funnel users into more valuable private conversations where you can showcase your expertise and convert them into clients.

To provide web chat for businesses, you can follow these steps:

1. Create a Web Chat Bot: In the ChatBuilder platform, go to "Integrations" and turn on the "Open AI" integration. Then, create a new function called "Learn more about business". This function will collect the user's name, email, and phone number before providing information about the business.

2. Customize the Web Chat: In the "Channels" section, add a new "Web Chat" channel. Here, you can customize the welcome message, conversation starter, and persistent menu. You can also adjust the color and branding to match the business's style.

3. Provide the Web Chat Code: Once the web chat is set up, you can get the code to embed it on the business's website. There are two options:

   a. Embed Code: Copy the provided embed code and add it to the header or body of the business's website. b. Shareable Link: Alternatively, you can use the shareable link from the "Flows" section. This allows you to add the web chat as a clickable option on the website.

4. Test and Optimize: Test the web chat on the business's website to ensure it's working correctly. You can also experiment with different welcome messages, conversation starters, and other settings to optimize the user experience.

5. Integrate with Other Features: Consider integrating the web chat with other features, such as a lead capture form, a product calculator, or the ability to schedule appointments. This can help turn web chat visitors into qualified leads or customers.

Remember, the key to a successful web chat is to provide a seamless and helpful experience for the business's customers. By collecting essential information upfront and then providing relevant information or actions, you can turn the web chat into a valuable lead generation tool.